Herbal Refund Policy

Effective Date: March 1, 2026

At LeiShell’s Herbals, each product is handcrafted in small batches with care. Due to the nature of herbal preparations, we maintain the following policy.

Returns

We do not accept returns or exchanges on any products unless the item arrives damaged or incorrect.

For safety and quality reasons, we cannot accept returns on opened or unopened products.

Damaged or Incorrect Items

If your order arrives:

Damaged
Leaking
Incorrect

Please contact us within 5 days of delivery at:

leishellc@gmail.com

Include:

Your order number
Photos of the product
Photos of the packaging

If approved, we will provide a replacement or issue a full refund. If a return is required, return shipping will be covered by LeiShell’s Herbals for approved damage or error claims.

Lost or Stolen Packages

LeiShell’s Herbals is not responsible for packages marked as delivered by the shipping carrier. Please verify your shipping address carefully before placing your order.

If a package is lost in transit (not marked delivered), please contact us and we will assist with filing a carrier claim.

Allergies & Sensitivities

Customers are responsible for reviewing ingredient lists prior to purchase. If you have a medical condition, are pregnant, nursing, or taking medications, consult a qualified healthcare provider before use.

Contact

LeiShell’s Herbals

leishellc@gmail.com

San Bernardino Mountains, California

Frequently Asked Questions

Frequently Asked Questions

What is your sourcing process for ingredients?
All of our ingredients are either grown in my own personal garden or sourced organically and sustainably from trusted suppliers. Every plant is chosen with care, ensuring purity and potency.
Are your products tested on animals?
No, absolutely not. We are proudly cruelty-free—no animal testing is ever involved in any stage of our production.
How long do the products stay fresh?
Our tinctures can last up to 2 years when stored properly. Natural settling or sediment is normal, as they are made with dried plant material, so a little residue is not a sign of spoilage. Herbal teas typically stay fresh up to 1 year if they have dried fruit pieces; otherwise, they can last up to 2 years. Always store in a cool, dry place.
Do you offer international shipping?
No, we currently only ship within the continental United States and do not ship to Hawaii or Alaska due to our low-cost shipping model.
How should I store the products?
Keep all products in a cool, dry place, away from direct sunlight and heat. This helps maintain their potency and shelf life.
Are your products safe during pregnancy or for children?
Our products are designed for adults. I carefully select herbs that are generally safe for most people, including children, but since everyone’s body is different, we recommend consulting with a healthcare provider before use.